Last updated: February 2, 2026
1. Acceptance of Terms
By accessing, browsing, registering for, or using Prepvio (the “Platform”), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Platform.
These Terms apply to all users, including clients (“Clients” or “Buyers”) and service providers (“Preppers” or “Providers”). Your continued use of the Platform after we post updates constitutes acceptance of the updated Terms.
2. Definitions
“Client” means a user who purchases or requests logistics-related services.
“Prepper” means an independent service provider who offers storage, prep, fulfillment, and related services.
“Gig” means a service listing (e.g., Basic/Standard/Premium) offered by a Prepper.
“Order” means a booking/purchase of a Gig or an accepted custom request.
“Content” means text, images, listings, messages, reviews, files, and other materials submitted on the Platform.
3. Marketplace Role and No Agency
Prepvio is a technology marketplace that connects Clients and Preppers. Prepvio does not operate as a warehouse, carrier, freight broker, customs broker, or logistics provider, and does not take possession of inventory. Preppers are independent contractors and are not employees, agents, partners, or representatives of Prepvio.
Any agreement for services is between the Client and the Prepper. Prepvio is not a party to that agreement and does not guarantee the quality, safety, legality, or suitability of any services or listings.
4. Eligibility and Account Registration
4.1 Eligibility. You must be at least 18 years old and able to form a binding contract to use the Platform.
4.2 Account Information. You agree to provide accurate, current, and complete information and to keep your account details up to date. You are responsible for all activity under your account.
4.3 Account Security. You are responsible for safeguarding your login credentials and for any actions taken through your account. We recommend enabling two-step verification where available.
4.4 Account Type. You must select the appropriate account type (Client or Prepper). Certain features may be limited based on account type.
5. Verification (Optional / Conditional)
Prepvio may, at its discretion, require identity verification or other checks for Preppers and/or Clients in order to access certain features (such as publishing Gigs, receiving Orders, or accessing higher payout speeds).
If verification is requested, you must provide valid information and documents. Submitting false or misleading verification materials may result in suspension or termination.
6. Listings, Gigs, and Provider Standards
6.1 Accurate Listings. Preppers must provide accurate descriptions of their services, pricing, timelines, capacity, and any requirements. Photos must fairly represent the workspace or operation.
6.2 Service Performance. Preppers are solely responsible for performing services with reasonable care and in accordance with the Order details agreed with the Client.
6.3 Address Privacy. Prepvio may limit the visibility of Prepper addresses. In general, a Prepper’s address should be shared only with the Client involved in an active, accepted Order.
7. Orders, Communications, and Gig-Based Model
7.1 Gig-Based Orders. Prepvio operates on a gig-based model (similar to “one-time orders”). Each Order is a separate service agreement between the Client and the Prepper, unless both parties explicitly agree otherwise.
7.2 Communication. Clients and Preppers must communicate professionally through the Platform tools (e.g., chat) and confirm scope, timelines, and requirements before and during an Order.
7.3 Proof of Work. Preppers may provide completion proof (e.g., photos, packing evidence, shipment confirmations). Clients are responsible for reviewing proof and raising issues within the dispute window described below.
8. Shipping Labels, Tracking, and Client Responsibilities
8.1 Labels and Tracking. Clients are solely responsible for providing valid shipping labels, tracking numbers, and shipping instructions. Prepvio does not verify label authenticity.
8.2 Fraudulent Labels / Tracking. If a Client uploads or provides fraudulent labels, fake tracking, or otherwise attempts to deceive carriers, platforms, or Preppers, Prepvio may permanently ban the Client and cooperate with lawful requests from authorities.
8.3 Prohibited Items. Clients must not ship prohibited or unlawful items. Preppers may refuse or halt service if they reasonably suspect prohibited items, unsafe goods, or policy violations. Clients remain responsible for compliance with applicable laws and platform rules (e.g., marketplace policies).
9. Payments, Fees, and Payouts
9.1 Payment Processing. Payments are processed through third-party payment processors (e.g., Stripe). By using the Platform, you agree to the processor’s terms and authorize charges and payouts related to Orders.
9.2 Platform Pricing Options. Prepvio may offer different pricing plans, including:
• Option A: 2% commission + $11.99/month subscription
• Option B: 5% flat commission and no subscription
Applicable fees are disclosed at checkout or on the Pricing page and may be updated from time to time.
9.3 Payment Hold and Release (Not a Bank / Not Licensed Escrow). Prepvio may hold Client funds during an active Order and release payment to the Prepper after the Order is marked completed. Prepvio is not a bank and does not provide licensed escrow services. Any “hold” feature is a marketplace payment workflow only.
9.4 Payout Timing. Payout availability may depend on processor rules, risk controls, and account history. New Providers may experience longer payout times.
10. Cancellations, Refunds, and Disputes
10.1 Cancellations. Clients and Preppers may request cancellations according to the Order status and the Prepper’s stated cancellation policy. Work already performed may be non-refundable.
10.2 Dispute Window. Clients must report disputes within 24 hours of an Order being marked completed (or within any other timeframe shown at checkout). If no dispute is raised within that window, the Order may be treated as accepted.
10.3 Chargebacks. Chargebacks and payment disputes may result in account restrictions and may require additional documentation. Platform fees may be non-refundable where permitted by law.
10.4 Neutral Platform Role. Prepvio may facilitate communications and request evidence, but does not guarantee a specific outcome. Disputes primarily remain between the Client and Prepper.
11. Reviews and Ratings
Users may leave reviews and ratings based on actual experiences. Reviews must be truthful, relevant, and non-abusive. Prepvio may remove reviews that violate these Terms or applicable law.
12. Prohibited Conduct
You agree not to:
• Use the Platform for illegal activities or to violate third-party rights
• Provide false, misleading, or fraudulent information
• Use fake labels, counterfeit tracking, or carrier fraud
• Circumvent fees by moving transactions off-platform after matching on Prepvio
• Harass, threaten, or discriminate against other users
• Upload malware, scrape the Platform without permission, or attempt unauthorized access
• Misrepresent your identity, business, or service capabilities
13. Content and Intellectual Property
13.1 Platform IP. The Platform, including its design, branding, and software, is owned by Prepvio or its licensors. You may not copy, modify, or distribute Platform content without permission.
13.2 User Content License. You retain ownership of your Content. By posting Content, you grant Prepvio a limited, non-exclusive, worldwide license to host, display, and process it to operate and improve the Platform.
14. Suspension and Termination
Prepvio may suspend or terminate accounts for policy violations, fraud, security risks, or legal compliance reasons. Users may request account closure by contacting support. Certain information may be retained as required by law or for legitimate business purposes.
15. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPVIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PREPVIO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPVIO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. PREPVIO IS NOT LIABLE FOR LOSS, DAMAGE, DELAY, THEFT, OR MISAPPROPRIATION OF INVENTORY, OR FOR THE ACTS OR OMISSIONS OF CLIENTS, PREPPERS, CARRIERS, OR OTHER THIRD PARTIES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREPVIO’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM WILL NOT EXCEED THE AMOUNT OF PLATFORM FEES PAID TO PREPVIO BY YOU IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
17. Indemnification
You agree to defend, indemnify, and hold harmless Prepvio and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your Content; (c) your Orders or services; or (d) your violation of these Terms or applicable law.
18. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms on the Platform and may provide additional notice. Continued use of the Platform after changes become effective constitutes acceptance.
19. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles, except where applicable law requires otherwise.
20. Contact
For questions or legal notices, contact Prepvio Support:
Email: support@prepvio.com
IMPORTANT NOTICE: Prepvio is a marketplace platform. Clients and Preppers must perform their own due diligence. Clients are solely responsible for label authenticity, shipping compliance, and lawful items. Fraud or policy violations may result in permanent suspension.